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 Resume for Adam Peeples
EXPERIENCE
Siemens VDO
IO Assistant – Merger Migration Project Management Support
- Manage I.T. migration projects including, but not limited to, software transfer licensing, Network and AD streamlining, image update process design, asset reconciliation, and infrastructure reorganization.
- Design infrastructure processes to increase efficiency and/or lower cost
- Manage internal suggestion/change-request system, and perform resulting evaluations and approved implementations within the total range of infrastructure departments
- Provide quality assurance for existing processes per migration requirements
- Design and distribute technical writing, training guides, and tutorials to users site-wide
- Coordinate with corporate project teams to facilitate local participation from any necessary local infrastructure group
- Coordinate project meetings and maintain ongoing communication and follow-up with full range of site employees from Officers to shipping clerks
- Performed Executive Assistance to Local Infrastructure Manager
- Perform Business Analysis and Project Management for local I.T. infrastructure
- Provide Desktop PC Support Team supervision and task delegation
- Provide overflow Network and Desktop Support for 600+ users, onsite and remote
- Work within a global AD network
InHealth Computer Services
Technical Operations Supervisor / Project and Implementations Manager
- Manage implementation projects of PM/EMR/EHR Systems for business clients
- Manage all hardware/software/systems quote generation for business clients
- Design Issue Tracking software and Managed development and implementation project to engage application internally to track all clients, internal and external, through all stages of service
- Manage all client records, communication, and developments as lead project manager and client point of contact for technical issues in regard to any newly implemented technology
- Design and implement IT internal infrastructure and business technology, including servers for PDC (incl. AD tree), imaging, messaging (email/im), backup system, wireless and remote connectivity, and VPN.
- Design and implemented networks of various sizes (0 to 4 servers + varied number of client desktops) to accommodate EMR/EHR system/application requirements
- Work with EMR/EHR vendors, and various vendors of other client held proprietary applications to facilitate successful developments and migrations to new technology for clients.
- Design/manage infrastructure technology and operations, policies and procedures, training documents/guides/manuals (any/all technical writing) – for internal infrastructure and select external clients/customers
- Perform training classes for any relevant application and/or policy/procedure for internal infrastructure and external clients, via classes ranging from 1-30 “students”.
- Reorganize/design/manage Hardware and Software Maintenance Agreements for business clients
- Manage 3rd party vendors, consultants, and contractors on all related infrastructure and client projects
- Provide LAN/WAN Admin/Engineering and Desktop Support
APL, Ltd.
LAN-WAN Administrator
- Provide LAN/WAN Administration and Desktop Support for facility of three office/warehouse buildings (over 450 users on-site), each with full switch room and independent technology, connected via fiber optic LAN.
- Perform Business Analysis, JR Project Management, and Systems Implementation ranging from technology/software/procedure enhancement projects, to R&D and implementation of new technologies and methodologies, and coordinated corporate teams, outside vendors, on-site management, and production specialists
- Manage WinXP, Win2000, Win2000 Server, AdvServer 2000, and Active Directory within a global network (Novell & MS/Active Directory)
- Design issue reporting processes, SLA's, expectation standards, issue tracking, and generally reorganized on-site IT processes, property, and control methodology
- Design and manage IT inventory supply and distribution process
- Experience with EDI technology in a Logistics environment
- Create technical training documents, implementation logs, and run books
- Technology included Dell pc's, fixed and wireless IP telecommunications, wireless personal devices, IR and RF scanners, electronic scales, handheld and dash mounted (forklifts) wireless inventory and processing devices, and laser/thermal printers
Indus International
Sr. Desktop Specialist
- Provide Desktop/Laptop Support for 600+ users, local and remote
- Provide Network Administration for 600+ users, local and remote
- Work within a global network (Novell & MS/Active Directory)
- Design infrastructure policies and processes to increase efficiency
- Participate on migration team for Novell to MS network infrastructure
- Operating System setups and migrations
- Develop client images, imaging processes, and servers
- Work directly with vendors on warranty and development issues.
- Provide quality assurance for products and processes
- Manage inventory supply chain
GE Power Systems
Sr. Desktop Specialist
- Provide Desktop Support for 800+ users, local and remote
- Provide Network Administration for 800+ users, local and remote
- Policy/process development and implementation
- Imaging, re-imaging, and migration of OS and application systems
- Provide quality assurance on hardware and processes
- Manage inventory supply and distribution
- Work directly with vendors on warranty and development issues
- Shipping and receiving
- Windows 95,98-2000,XP OS migrations
Merck
Technical Support Analyst
- Provide Desktop Support for 400+ users, local and remote
- Function in a global NT 4.0 network environment
- Support over 50 different standard and proprietary applications
- Participate in firm-wide Windows NT to 2000 OS migration
- Image/re-image laptop and desktop systems
- Office 97/2000 Pro, AS400, Remedy
Arthur Andersen
Sr. Desktop Specialist
- Provide Desktop Support for 6,000+ users, local and remote
- Acquire extensive experience working with a global Novell (to MS) network
- Support more than 250 different applications for three separate industry divisions across the South Market Circle region
- Coordinate with management for policy development and implementation
- Participate in firm-wide Windows 95-2000 OS migration project coordination
- Instruct technology orientation classes for new-hire groups
- Manage inventory supply and distribution for low cost/high volume hardware
- Provide technical support/service for IBM Thinkpad laptops (all 600 and T2X series)
- Imaging/re-imaging systems
- Perform quality assurance checks on laptops before final delivery
- Work directly with vendors on warranty issues via web based service sites
- Shipping and receiving
Additional Information
- Skilled in I.T. Project Management, Business Analysis, Sales Engineering, Network Support, and Desktop Support in any size network environment
- Experienced with infrastructure process design, development, and implementation
- Excellent at managing and satisfying expectations through standardized methodologies
- Broad based skill-set allows for rapid adaptation to new environments and technologies
- Skilled in full range of infrastructure and administrative tasks
- 11 years I.T. experience from systems service and support to development and management, within a rounded variety of environments, including 3 Fortune-50 firms.
Technologies Supported
- MS Windows/ MS Office – all full versions
- Windows Professional / Advanced / SBS / Server 2K-2003
- AS400
- LAN / WAN Backup Systems
- LAN / WAN Imaging Systems
- Wireless LAN/WAN Technology
- EDI
- ODBC / SQL
- VPN
- Remote Control/Support Systems
- DVR / Security Technology
- Network / PC Security
- Assorted Service Request and Client Tracking Systems
- Remote Connectivity / Support
- Logistics Technology
- Technical Writing
- VOIP
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